Terms of service

Welcome to CharmFane. These Terms of Service govern your use of our online store, which offers Mice, Keyboards, and Headphones. By accessing or purchasing from our website, you agree to comply with these terms. Please read them carefully.

1. User Agreement

By using CharmFane, you confirm that you are at least 18 years of age or have parental consent. You agree to provide accurate, current, and complete information when placing orders. All transactions are subject to product availability and our acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to, pricing errors, stock limitations, or suspected unauthorized activity. Your use of this site is for lawful purposes only, and you must not engage in any conduct that disrupts our services or violates applicable laws.

2. Limitation of Liability

CharmFane shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website, including but not limited to loss of data, profits, or business interruption. Our total liability for any claim related to a product purchase is limited to the amount you paid for that product. This limitation applies to the fullest extent permitted by law, even if we have been advised of potential damages. We do not warrant that our website will be error-free, uninterrupted, or free from viruses.

3. Intellectual Property Protection

All content on CharmFane, including product descriptions, images, logos, designs, text, and software, is the exclusive property of CharmFane or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content without our prior written consent. Unauthorized use of our intellectual property may result in legal action. All trademarks and brand names mentioned on our site are the property of their respective owners.

4. Refund Policy

We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, you may request a refund within 30 days of delivery, subject to the following conditions:

  • Products must be returned in their original condition, unused, and with all packaging and accessories intact.
  • Refunds are processed to the original payment method within 7-14 business days after we receive and inspect the returned item.
  • Shipping costs for returns are the responsibility of the customer, unless the item is defective or incorrect.
  • Defective or damaged items must be reported within 7 days of delivery. We will provide a prepaid return label and issue a full refund or replacement.
  • Customized or clearance items are non-refundable unless defective.

To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We reserve the right to deny refunds if these conditions are not met.

5. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.