Refund policy

At CharmFane, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. If you are not completely satisfied with your order, our refund policy is designed to provide a straightforward and fair resolution.

Eligibility for Refunds

To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be in their original condition, unused, and include all original packaging, accessories, and manuals. We reserve the right to refuse refunds for items that show signs of wear, damage, or missing components.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Products that have been opened or used (unless defective).
  • Items purchased during clearance or final sale events.
  • Software, digital downloads, or gift cards.

How to Initiate a Refund

To start the refund process, please contact our support team at [email protected] with your order number and reason for the return. We will provide you with a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to post the funds.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs, after verifying the issue.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

Contact Us

If you have any questions about our refund policy, please email us at [email protected]. Our team is here to assist you.