Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States and 10–20 business days for international orders. Express shipping options are available at checkout for faster delivery.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to both domestic and international destinations.
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened products. Items must be in their original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website’s order tracking page to monitor your shipment’s progress.
Are your products covered by a warranty?
Yes, all mice, keyboards, and headphones sold on CharmFane come with a 1-year manufacturer’s warranty against defects in materials and workmanship. For warranty claims, please contact us at [email protected].
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please email [email protected] as soon as possible with your order number and requested changes. We will do our best to accommodate.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on destination. Please note that customs duties and taxes may apply and are the responsibility of the buyer.
What if my product arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos of the damage and your order number. We will arrange a replacement or refund promptly.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. Our team typically responds within 24 hours on business days.